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Thank you for choosing Coastal Orthopedics for your care. We take pride in helping our patients overcome injuries, relieve pain, and return to active, healthy lifestyles.

In this section, you can read stories from patients we’ve treated about their experiences and recoveries under our care.

Read what our patients are saying about Coastal Orthopedics.

Patient Reviews

4.8598303476969
Average Rating: 4.85
"After living with severe knee for 3 yrs and being unable to hike or ride a bike, I finally decided to do something about this situation. I wanted my life back. A friend told me about her wonderful experience with the Joint Replacement Center at Conway Hospital. I took her advice and called Coastal Orthopedics. Best decision I ever made. I met with Dr. Tupis and his wonderful staff. Dr. Tupis explained in fine detail what the problem was with my knee. He then told me every step of the process from the surgery, hospital stay, recovery and physical therapy. He addressed all of my questions and concerns. The conversation made me feel very confident that my knee replacement would be successful and that I would be well cared for during the process. I was not disappointed. His wonderful nurse, Misty King, was especially kind. The care I received was very professional and I am thrilled with my results. I will be ever so grateful to Dr. Tupis and his wonderful staff. My recovery continues with help and guidance of the fine physical therapist at the Rehabilitation Services at CMC. Thank you, Dr. Tupis, for giving me back my life." - Pat M.
"I fell 25 years ago down a 30 ft air conditioning shaft and did damage to my whole spine at the age of 38. I have suffered with the pain and have been unable to work since. Meds didn't help, except to take the edge off the pain. Doctors would look at my MRIs and just tell me my back was a mess and there was nothing they could do. I basically became a hermit due to the pain and was unable to stand, sit, or walk for any length of time. My wife and I came to visit some friends in Conway this past winter because the cold made me so much worse in Michigan. He had XLIF surgery 10 months before and the change was amazing. He had no pain, except when he would overdo it out in his wood working shop on a project and that was rare. Oh, I didn't tell you he is 84 yrs old. Before the surgery, he wasn't able to go out there for more than a few minutes. Anyway, he kept telling us to try and go see Dr. Mills, so we finally did. We are now thanking God everyday for our friends pushing us to go see him. Dr. Mills preformed XLIF surgery on my lumbar spine and I was up walking the halls the next day and in less pain than I had been in in 25 years. You are a miracle man, Dr. Mills, and we are so thankful to you for giving me back my life. I still have 1, maybe 2, more surgeries for him to fix my neck and possibly an area in the TSpine, but I am so looking forward to them so that hopefully with Dr. Watson's help also, I can finally be off all pain meds. Between Dr. MIlls skill and procedure and Dr. Watson helping to control the rest of the pain, my wife feels she has a new husband. We can go for walks together, socialize with friends, go camping, and other things I have hurt too bad to do in years. It is amazing to have a life again.Thank you, Dr. Mills for giving me my life back. I can't wait to come back in October for my neck surgery. God bless you and your staff." - Don H.
Treated by: Erin E. Watson, M.D.
"After having to wait many months to see a doctor regarding a back problem due to circumstances beyond my control, I was finally able to be seen by Dr. Mills and his staff. The physical and emotional relief from pain began right away. I began a series of medicinal/spinal blocks from Dr. Erin Watson and physical therapy treatments to see if that would solve my problem. Unfortunately, I ultimately had to have surgery. But again, they all made it so easy for me before, during, and after surgery. All of my post-op visits went extremely well. Even when I experienced some pain and had to be seen,  Shan Fu, P.A., was able to get me in and address all of my needs and concerns. I did a lot of research before having surgery because the thought of having back surgery is pretty intimidating, but I feel very fortunate to have been treated by the team at Dr. Mills office. Every team member, from the receptionist to the nursing staff to the administrators, always went above and beyond to help. I would not hesitate to send anyone there for help or if I have any issues in the future I know right where I'm going. Thank you all so very much for everything." - Mike H
"I first saw Dr. Mills for an aching back in 2013. I had x-rays done and showed no signs of problems. In 2014, I had an MRI taken, which showed spinal stenosis and a herniated disc at L5/S1. At first, I did not want surgery, so I got second opinions from other doctors who pulled my chain and tried to make the situation out to be less severe than it really was. I lived in constant pain for 5+ years and it seemed that no conservative treatment options were working for me. I then decided to have Dr. Mills complete my surgery that he recommended, which was an ALIF procedure at the L5/S1 level. Up until my surgery date, I was absolutely terrified. I had massive panic attacks and anxiety. On the day of my surgery, I went in to CMC and the nurses took really good care of me and my anxiety and eased my mind. The next thing I remembered was waking up in recovery. I started feeling a LOT better! The pain I had been going through for many years was GONE! Dr. Mills, being the excellent doctor he is, FIXED MY PROBLEM! I am now 1 week post-op while writing this and I feel amazing considering what I had done to my body a little over 1 week ago today. I am able to walk and do my daily activities, but with some major restrictions to make sure I do not reinjure my back or anything. Of course, I still have surgical related pain, but that will heal. What is amazing is the fact that the pain I had experienced for so many years, pain I thought I'd have for rest of my life, is gone! THANKS DR. MILLS! I would recommend this amazing doctor to ANYONE who is going through back pain. Trust me when I tell you Dr. Mills can and WILL solve the problem if you just take his advice and trust his judgement. I did, and I tell you now, I would do it a hundred times over again because I know the results would be just as amazing as this time! Once again, I want to personally say THANK YOU to Dr. Mills and his amazing staff at Coastal Orthopedics for fixing the problem with my spine. You and your staff are literally lifesavers! Now, I will be able to be the daddy and husband I've so longed to be for so many years once I completely heal from the surgery. Thanks Coastal Orthopedics!" - Timothy S.
"Dr. Erin Watson is by far the most compassionate doctor I have ever had in my life. Dr. Watson, Breanna, Melissa, and the desk staff are amazing and I miss them immensely." - Lisa R.
Treated by: Erin E. Watson, M.D.
"I was in need of a second opinion for my neck condition and was referred to Dr. Mills by a coworker. I drove 56 miles one way to see him. It was the best decision I have made in a long time. The staff was very courteous and helpful. All appointments that were scheduled for tests etc. were done while you were at the office by the friendly staff. These appointments were done within the week if not sooner. There was no waiting 3 weeks for a test and then 3 more weeks to see the doctor again. After the results were back, Dr. Mills said he could help me. I needed a C6 and C7 ACDF. I would say that this office has a really good relationship with the hospital (Conway Medical Center). Before surgery, Dr. Mills requires you go to a short class at the hospital. It took about 2 hours and this class served 2 purposes. One was that we spoke with a physical therapist and were explained what to expect the morning of the surgery and also what to expect during recovery. She also told us what we should do if we were experiencing problems after surgery. The second thing this meeting did was allowed us to get all preadmission test and labs done and meet with the anesthesiologist. They gave us a 3 ring binder with all sorts of information concerning my surgery and what to expect before and after the surgery. I had a copy of my labs, in hand, to take to my doctor when I left this meeting. This appointment to see my doc was also made by Dr. Mills' staff. My MD was impressed with the lab report and the notebook. My MD and his staff were amazed with the detail placed on my surgery by Dr. Mills. All I had to do from here was to show up the morning of surgery. After surgery, I had 2 follow up appointments within 6 weeks and had a clean bill of health. Dr. Mills genuinely cares for your well being. He knows how important it is for you to have relief and not suffer. If you are near Conway, or within a couple hours drive, it would be well worth your time and well being to see Dr. Mills." - Marvin P.
"My experience with Dr. Mills was amazing, before I had surgery and after. The operation stopped the terrible pains I had down my legs, aching and pain across my lumbar. I still have trouble with my right leg, and pain in the middle of my spine. I have arthritis in the spine and joint pain, but let me tell you, I do not walk crooked. Dr. Wilkins helped reassure me that there is no guarantee before surgery and was surprised of the amount of arthritis in my spine. I know I will still have joint and all the arthritis and pain, but it is nice to know from your physicians what's wrong and how they can help. Dr. Mills reassured me also what he can do for the surgery. Like they say, every little bit helps. With their help, it did for me. Thank You." - Mary Jean C.
"When I went to Dr. Mills, I had already been to another orthopedic doctor who told me there was nothing he could do for me until I got a lot worse. I had already been almost incapacitated for 8 months and that was no way to live. I tried pain management injections to no avail. Dr. Mills agreed to do surgery at Conway Hospital. The surgery was an outpatient procedure and I walked out of the hospital at least 50% better that same day. Dr. Mills told me that I had a bone spur and that was causing the pain as it impinged upon the sciatic nerve. He told me it would take 6 to 12 months to completely heal and it has now been five months and I am 98% healed with very little to no pain. I am confident that I will be completely healed in a few months and I could not be happier. When the surgery was initially scheduled, I asked his nurse, Angela, why Dr. Mills did not do minimally invasive surgery like you hear in TV advertisements and she said when you do minimally invasive, you may not be able to detect something that was not see during an x-ray or MRI and that was my case. My films only showed three bulging discs that were not serious enough to be causing so much pain. So I was so happy that Dr. Mills took the better option and that is why he found my bone spur. I will recommend Dr. Mills to anyone who has a back problem. I have the utmost confidence in his ability and his staff. Also, the entire Orthopedic office is the most efficient office I have ever seen. Thank you Dr. Mills and staff." - Rita W.
"First of all, I want to recommend Coastal Orthopedics to everyone who may need to see an orthopedist. I have been seeing Dr. William Mills, for a while now. I  just had neck surgery last Tuesday, March 31st. From the time you enter their office, the employees are very understanding and considerate. The staff are well educated and very friendly. They make you feel as though you are important; not just another person. Well, back to the surgery, I was very nervous just like anyone would be. Dr. Mills and his staff were always there to answer all of my questions and make you well aware of what was going to happen. After I heal from my neck surgery, which will be about 6 weeks, do to the neck collar, I will be discussing my back with Dr. Mills. Just in case you were wondering why I am seeing Dr. Mills, it was due to an automobile accident. I want to thank Dr. Mills and his staff for everything they have done for me to get me back to a normal life." - Linda C.
"ACDF surgery-3 disks fused and a foramina canal opened up for my right arm and shoulder pain. Great job, everything went like clockwork and there were no surprises. Dr. Mills, Ms. Fu, and Ms. Angela were very up front and told me what to expect from the surgery and recovery. They lined me up with an MRI, x-rays, neck brace, soft collar, etc. The other staff at Coastal Orthopedics were very professional and helpful in preparing me for this operation. It has been three months since the operation and I feel so much better and my vertebrae are healing up just fine. And a quick shout out to the fine folks at Conway Medical Center for their great hospitality and service. I have managed to go almost 53 years without a surgery (well, Tonsillectomy as a child) and I could not be any happier with my surgical procedure experience with Dr. Mills and his fine staff. Yes I do recommend Coastal Orthopedics, Dr. Mills and his staff, and Conway Medical Center and I would do it again if needed!!" - Karen S.

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